Candidates with strong knowledge of Sabre, Apollo, Galileo, and Amadeus GDS are in high demand.
Travel is back and with a bang. The travel industry is now on a quest to make travel great again.
While those employed in the sector have received a raise or promotion in the last two months, there is also a growing demand for experienced candidates to fill in key positions.
Signalling a strong growth in business travel, corporate conglomerates, specifically the IT/ITES, in metros like Bengaluru, Delhi/NCR Gurgaon, and Mumbai are on the lookout for experienced candidates who can process visas, collect documents from employees and process invite letters and work permits.
According to job portals, the six key skills that businesses look for when hiring a travel desk executive are:
- Negotiate on best rates through vendors every time there is a travel occurrence
- Communicate with the person travelling regularly to keep them updated on logistics
- Manage emergency changes/cancellations in a professional and calm manner
- Handle visa applications and formalities promptly
- Handle all incoming travel requests and the processes that follow after
- Update HR on travel/leaves to be properly recorded
There is also a growing demand for domestic travel desk executives— mostly from healthcare companies in India — to manage end-to-end travel plans and get the best deals for airlines, trains, road transport, and hotels.
In the past two months, job portal Naukri witnessed over 54,000 travel-related openings in India: 13,073 in Maharashtra, of which 8,892 openings are in Mumbai; 11,248 in Karnataka, of which 10,486 are in Bengaluru; 12,640 in Delhi/NCR, 2832 jobs in West Bengal, of which 2,409 are in Kolkata; 5,495 jobs in Tamil Nadu, of which 4259 are in Chennai; 4,734 jobs in Telangana, of which 4,608 are in Hyderabad.
Candidates with strong knowledge of Sabre, Apollo, Galileo, and Amadeus GDS are in high demand. Companies are also looking for individuals who are exposed to IATA guidelines.
BPOs /call centres who have travel and tourism stakeholders as their clients are looking for candidates for both voice and non-voice projects. A mid-level role like a quality analyst in a BPO requires a work experience of two years.
Candidates with sales and field experience that requires face to face interaction with decision makers are also in high demand. A candidate with an average of 3 to 7 years’ work experience is prioritised for this role.
The search for good talent in the travel space is visible across the world.
Barbara Kolosinska, director at C&M Travel Recruitment and C&M Executive Recruitment, says, “Travel has always been a comparatively poorly paid industry and, when you couple this with the current lack of available candidates, wages simply had to rise.Travel companies are realising that it’s no longer acceptable to pay minimum wage to experienced candidates – and they’re also realising that they simply won’t be able to fill their job vacancies if they offer such derogatory salaries. We are also seeing many candidates handing in their notice and then being counter-offered by their current company with significantly higher salaries in an effort to convince them to stay.”
According to Economic Impact Report (EIR) by the World Travel and Tourism Council (WTTC), the travel and tourism sector will create almost 126 million jobs in the tourism sector in the next decade.
According to the report, by 2023, the global GDP of Travel and Tourism may reach pre-pandemic levels, which means only 0.1 per cent below 2019 levels.