TD Conversations: Louis Sailer, Founder, Nullus Ineptias

The former general manager of The Leela Palace New Delhi and founder of a luxury hotel asset advisory company holds forth on what it takes to create world-class hospitality entities by restructuring and managing the assets just right. 

Louis Sailer has a stellar track record in opening, restructuring and managing some of the most outstanding luxury hotels across the world—from Raffles Resort Canouan Island to The Fullerton Hotel, Singapore, Hotel Cafe Royal, London and The Leela Palace, New Delhi. 

His experience with hotels worldwide have taught him a thing or two about effectively managing hospitality assets to create luxurious entities with impeccable service standards. He now runs Nullus Ineptias, a luxury hospitality asset consultancy company that works with hotels to restructure and transform them into world-class assets. As he says, “My approach is a personal, non-cookie cutter approach, where profits, client growth and staff satisfaction can grow parallel to each other.” 

Sailer believes most luxury hotels do not display peak performance. “Putting a hotel in the top league goes beyond managing just the physical aspects. You have to look at what is going on inside a hotel, address the operational and functional issues, understand its weak points and strengths. I adopt a 360-degree approach.”

In a free-wheeling interview, Sailer tells us that hotels which have not focused on their domestic markets (among them Indian hotels largely dependent on foreign travellers) may find it difficult to meet the challenges posed by a pandemic-afflicted world. He also contends that the entire idea of marquee restaurants within luxury hotels belongs to another era, besides telling us what it takes to create a successful hotel brand.  

And he gives us his list of personal favourite hotels from across the globe. 

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