The Qatar Specialist programme focuses on various aspects of Qatar’s tourism offering, covering history, heritage, attractions, and experiences.
As part of its comprehensive plan to transform Qatar into a world-leading tourist destination, Qatar Tourism has launched a new, interactive online training programme called Qatar Specialist, which is designed to enhance its global travel trade partners’ knowledge of Qatar’s diverse product offering and provide a recognised qualification for its global travel trade partners.
The Qatar Specialist programme offers a world-class learning experience, using the latest technologies in digital learning, to equip global travel partners with the relevant knowledge and tools they need to effectively promote and sell Qatar internationally.
Leading International Markets, Philip Dickinson, says, “The Qatar Specialist Programme is another step towards supporting the global travel trade industry in working alongside Qatar Tourism to help drive significant growth in annual international visitor arrivals and welcoming six million visitors a year by 2030.”
The Qatar Specialist programme focuses on various aspects of Qatar’s tourism offering, covering history, heritage, attractions, and experiences. International partners who complete the full course will receive exclusive Qatar Specialist benefits and receive insider tips, itineraries, and the latest information on accommodation and attractions.
In July, Qatar Tourism also launched its ‘Qatar Host’ tourism training programme. The first online tourism training programme in the country provides frontline professionals, such as hotel concierge staff, mall security, and restaurant waiters, with the relevant skills and knowledge to deliver Service Excellence to international and domestic visitors.
As part of its Service Excellence Academy, Qatar Tourism has worked with a consortium of global industry experts to develop the ‘Qatar Host’ tourism training programme for Qatar. An engaging online learning platform, it offers users the possibility to learn at their own pace on any device. The platform demonstrates how such frontline staff – who engage with visitors – may enhance the visitor experience and exceed expectations in every encounter.
The initiative is part of the Service Excellence programme, which builds on Qatar Tourism’s strategy, to enhance the visitor experience at every touchpoint along their journey.
His Excellency Akbar Al Baker, Chairman of Qatar Tourism and Qatar Airways Group Chief Executive, says, “We are pleased to announce the launch of the ‘Qatar Host’ training programme. The improvement of the visitor experience is intrinsic to our tourism strategy, an important element of the country’s economic diversification plan. This programme will help empower frontline professionals in Qatar with the tools and skills needed to deliver best-in-class service and visitor experiences that make Qatar a leading destination.”
The programme’s aspiration is to introduce a new training concept and standardise knowledge. It is crucial for visitor-facing staff to understand how they contribute to the satisfaction of visitors. The purpose of the job is not only to perform their direct tasks but to provide pleasant experiences during each direct encounter whether it is verbal or non-verbal.
Qatar’s Tourism Service Excellence Programme involves a multi-pronged approach to ensure a seamless customer journey. In collaboration with stakeholders, Qatar Tourism evaluates frontline professionals across sectors and offers training and certifications to ensure the highest standard of professional service for visitors. The programme will continue to expand, including more stakeholders to enhance service quality.
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