The online travel company has unlocked an industry-first Trip Guarantee feature for railway bookings.
Uncertain times call for innovative measures. And MakeMyTrip India Pvt Ltd, one of India’s leading online travel companies, which owns and operates (directly or through affiliates) digital offerings such as MakeMyTrip, Goibibo and redBus, has come up with a unique way to assure its customers and encourage travel in the upcoming months. It has introduced a gamut of new features within its trains segment to offer more choices, flexibility and convenience to customers.
Its Trip Guarantee scheme—an industry first—has been designed to help passengers discover and book last-minute alternate transport and financing options in case the train ticket remains unconfirmed before chart preparation. This will help travellers upgrade to an alternate travel mode, including flights, in case their train ticket is not confirmed, and go on with the trip as planned.
With Trip Guarantee, the company aims at easing financial woes associated with paying for an expensive last-minute flight or other ticket. MakeMyTrip will generate a travel voucher of a higher value that customers can redeem to book a flight or another travel mode on the MakeMyTrip platform within seven days from the original date of travel.
MakeMyTrip has also rolled out a few other offerings to provide more flexibility in booking and travel choices to train bookers. One of these new offerings is a Cluster Search option that allows a customer to search and explore more train options, in case the preferred trains are running full, from stations within 60km of range from the original boarding point. This helps improve probability of getting a confirmed train reservation. On the other hand, the Alternate Station option enables customers to book a confirmed reservation to the nearest station before or after the de-boarding station.
Recently, MakeMyTrip also introduced a Free Cancellation policy that allows passengers to avail a full refund if they cancel the ticket before chart preparation, offering them the freedom to change their plans in the face of an emergency without bearing the hefty cancellation fee.