MakeMyTrip designs new policies to ease travel in the pandemic

The online travel company has unlocked an industry-first Trip Guarantee feature for railway bookings.

Uncertain times call for innovative measures. And MakeMyTrip India Pvt Ltd, one of India’s leading online travel companies, which owns and operates (directly or through affiliates) digital offerings such as MakeMyTrip, Goibibo and redBus, has come up with a unique way to assure its customers and encourage travel in the upcoming months. It has introduced a gamut of new features within its trains segment to offer more choices, flexibility and convenience to customers.

Its Trip Guarantee scheme—an industry first—has been designed to help passengers discover and book last-minute alternate transport and financing options in case the train ticket remains unconfirmed before chart preparation. This will help travellers upgrade to an alternate travel mode, including flights, in case their train ticket is not confirmed, and go on with the trip as planned.

Family travel, booking, post-pandemic travel
This option will be welcomed by families looking to travel in these uncertain times, who want flexibility of bookings and reassurance that they won’t lose a lot of money when plans change suddenly or train tickets are not confirmed. Image: Shutterstock/

With Trip Guarantee, the company aims at easing financial woes associated with paying for an expensive last-minute flight or other ticket. MakeMyTrip will generate a travel voucher of a higher value that customers can redeem to book a flight or another travel mode on the MakeMyTrip platform within seven days from the original date of travel.

“Today, customers seek travel options that provide an assurance of a successful journey amid the evolving travel guidelines during the pandemic. Trip Guarantee is one such step towards protecting our customers against uncertainties associated with waitlisted train bookings. The biggest differentiator of this new feature is the 3X refund that promises to secure our customers against any hike in fares as they rebook their journey through an alternate mode of transportation including flights, cabs, etc. Overall, our new product offerings are aimed at providing complete peace of mind to our train customers.”

Parikshit Choudhary, Chief Business Officer, Ground Transport, MakeMyTrip

MakeMyTrip has also rolled out a few other offerings to provide more flexibility in booking and travel choices to train bookers. One of these new offerings is a Cluster Search option that allows a customer to search and explore more train options, in case the preferred trains are running full, from stations within 60km of range from the original boarding point. This helps improve probability of getting a confirmed train reservation. On the other hand, the Alternate Station option enables customers to book a confirmed reservation to the nearest station before or after the de-boarding station.

Train travel, booking, post-pandemic travel
MakeMyTrip’s move to revolutionise railway bookings is an industry first. Image: Shutterstock/leshiy985.

Recently, MakeMyTrip also introduced a Free Cancellation policy that allows passengers to avail a full refund if they cancel the ticket before chart preparation, offering them the freedom to change their plans in the face of an emergency without bearing the hefty cancellation fee.

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